Return and Refund Policy for Etched Wallet Art
Last Updated: 01/2024
We want you to be completely satisfied with your purchase from Etched Wallet Art. If, for any reason, you are not entirely happy with your order, we've got you covered with our hassle-free return and refund policy.
Returns:
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30-Day Return Window: You have 30 days from the date of delivery to initiate a return.
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Item Condition: To be eligible for a return, the product must be in its original condition, unused, and in the same packaging it was received.
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Personalized Items: Please note that personalized or customized items, including those with engravings, are non-refundable unless there is a defect or error on our part.
How to Initiate a Return:
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Contact Us: Reach out to our customer service team at support@etchedwalletart.com within the 30-day window to inform us of your intention to return.
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Return Authorization: We will provide you with a return authorization and instructions on where to send the item.
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Packaging: Ensure that the product is securely packaged to prevent damage during return transit.
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Return Shipping: The cost of return shipping will be the responsibility of the customer unless the return is due to a defect or error on our part.
Refunds:
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Processing Time: Once we receive the returned item, our team will inspect it and process the refund within 5 business days.
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Refund Method: Refunds will be issued to the original payment method used during the purchase.
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Partial Refunds: If the returned item is not in its original condition or shows signs of use, we may issue a partial refund at our discretion.
Exchanges:
Unfortunately, we do not currently offer direct exchanges. If you wish to exchange a product, we recommend initiating a return and placing a new order.
Damaged or Defective Items:
If your item arrives damaged or defective, please contact us immediately. We will arrange for a replacement or offer a full refund, including return shipping costs.
Contact Information:
For any questions or concerns regarding our return and refund policy, please contact us at support@etchedwalletart.com.
Thank you for shopping at Etched Wallet Art. We appreciate your trust in our products, and we are committed to ensuring your satisfaction.
